We do NOT guarantee a color match! We can’t guarantee our colors will match your factory paint or badges, or aftermarket wheels or accessories.
Returns: Returns are accepted on new and unused items, returned in new and unused condition, within 30 days of receipt. Returns are generally not accepted on any “custom” items. Custom means any item where you choose the colors, word, letters, style, font, etc. We cannot accept returns because “it doesn’t match or it’s not the right color”. We offer color samples for a resonable price so you can see the color first hand before ordering. At our discretion, we may allow returns on tailgate emblems on certain popular colors.
All returns are subject to a 20% restocking fee, and return shipping is the buyers responsibility. Refunds will be processed within 5 business days of receipt of returned items. We have to charge the restocking fee to cover handling, packing materials, shipping labels, etc.
Damaged/Lost items: Please check your items when they arrive. Please contact us within 10 days of any damaged or lost/missing/shortages. We ship everything insured (except economy uninsured), so while the process may be slow, rest assured everything is covered and we will get it taken care of. In most cases we will just send replacements while we work through the insurance process.
Shipping: Most items are shipped within 1-3 business days, excluding custom orders on acrylic emblems which may require additional lead time. We offer free shipping on orders over $100. We offer various levels of shipping speed. Priority shipping includes insurance and tracking. Economy shipping is available insured or uninsured. Uninsured means there is NO insurance and we are not responsible in any way once it leaves here. Tracking numbers will be emailed to the email address provided on ordering. We DO NOT retype in addresses. The address you enter is what we ship to. Occasionally, USPS will say an address is invalid. We try our best to double check and make minor corrections if possible, such as “Road” vs “Rd”, but in the end it is your responsibility to enter the correct address. If an item is returned to us as non deliverable, you will be responsible for the postage for reshipment.
Backordered/Out of stock: If one or more items is back ordered, we will hold all items until that item is in stock, if it will be within a reasonable time. If for some reason the ETA is more than 1 week or an item is unavailable, we will contact you to let you know.
Problems: We are human. Things happen. If you have ANY issues, such as fitment, missing adhesive or templates, damaged items, something not working right, for any reason, please, message us! We are more than happy to try and make it right.
Warranty: We stand behind all our products. Even if your item is not covered under warranty, feel free to ask. A lot of times we can help with a discount or partial replacement.
Tailgate brackets and antenna brackets are warrantied against manufacturer defects for a period of one year from purchase date. Intentional damage or damage from misuse is not considered a manufacturer defect.
Emblems are warrantied for a period of one year against manufacturer defects. This includes letters coming off while adhesive remains on vehicle. Top layer separating from bottom layer. Warranty does not cover improperly installed emblems. The adhesive we used ian exacellent and strong, weather and waterproof adhesive, so if emblems come off with the adhesive still attached, it is from improper installation. Neon colors are prone to fading with lots of direct sunlight. This is not a manufactuer defect. Scratches, skuff, etc are not covered under warranty.